Shipping policy
Last updated: July 23, 2025
At Ollie Dyer Brands Private Limited (olliedyer.com), we are committed to delivering your orders promptly and safely. This policy outlines our shipping terms and procedures.
Timely Delivery
We make every reasonable effort to ensure timely product delivery. All orders will be shipped out within a maximum time of 1-2 business days from the date of order placement. Transit time varies based on customer's final destination, ideally from 2 to 7 business days.
Processing Time
• Orders are processed Monday to Saturday during business hours (10:00 AM to 7:00 PM)
• Orders placed on Sundays or holidays will be processed the next business day
• Custom or personalized items may require additional processing time
Shipping Partners
We work with reliable courier partners to ensure safe delivery of your orders. Our shipping partners include major national and regional carriers who provide tracking information for all shipments.
Delivery Attempts
Our courier partners will make three delivery attempts at the specified address. If the package remains undelivered after this, the courier will inform us of the non-delivery.
Important Shipping Information
• Courier companies impose penalties for incorrect shipping addresses, so please ensure your shipping details are accurate
• If an order needs to be reshipped due to address issues, customers will be responsible for the reshipping charges
• You can generally expect to receive your order within 3-10 business days of placing it
• However, delays may occur due to circumstances beyond our control. In such cases, refunds, returns, replacements, or exchanges will not be entertained for delivery delays
Shipping Charges
• Shipping charges are calculated based on the weight of your order and delivery location
• Free shipping may be available for orders above a certain value (check current promotions)
• Express shipping options are available at additional cost
International Shipping
Currently, we primarily serve customers within India. International shipping may be available to select countries. Please contact us at corporate@myolliedyer.com for international shipping inquiries and rates.
Tracking Your Order
• You will receive a tracking number via email once your order ships
• You can track your package using the tracking number provided
• For tracking assistance, contact us at corporate@myolliedyer.com
Delivery Issues
If you experience any delivery issues:
• Contact our customer service team immediately
• Provide your order number and tracking information
• We'll work with our shipping partners to resolve the issue quickly
Damaged Packages
If your package arrives damaged:
• Do not accept the delivery if the package is visibly damaged
• Contact us immediately at corporate@myolliedyer.com
• We'll arrange for a replacement shipment
Contact Information
For shipping-related questions:
• Email: corporate@myolliedyer.com
• Phone: +919619237373
• Business Hours: Monday to Saturday – 10:00 AM to 7:00 PM
• Address: Ollie Dyer Brands Private Limited, Mumbai, India
Note: Shipping policies may be updated from time to time. Please check our website for the most current information.